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Tujuan penelitian adalah 1. Mendeskripsikan kinerja Direktorat Jenderal Bina Marga dari aspek keuangan, kepuasan pelanggan, proses bisnis internal dan pertumbuhan/pembelajaran...Description in English:
The research objectives are 1. Describe the performance of the Directorate General of Highways from financial aspects, customer satisfaction, internal business processes and growth / learning 2. Identify any factors that can improve the performance of t...