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提供109年高雄市政府1999話務中心派工受理前三名機關統計表Description in English:
[MT] Kaohsiung City Government in 1999 to provide 109 call center dispatching the admissibility of the top three agencies Statistics -
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提供109年高雄市政府1999話務中心客服人員滿意度指標Description in English:
[MT] Kaohsiung City Government in 1999 to provide 109 call center customer service satisfaction index -
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提供108年高雄市政府1999話務中心客服人員滿意度指標Description in English:
[MT] Kaohsiung City Government in 1999 to provide 108 call center customer service satisfaction index -
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提供108年度高雄市政府1999話務中心各月份服務量趨勢圖Description in English:
[MT] Kaohsiung City Government to provide 108 year 1999 call center services amount each month trends -
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提供107年高雄市政府1999話務中心派工受理前三名機關統計表Description in English:
[MT] Kaohsiung City Government in 1999 to provide 107 call center dispatching the admissibility of the top three agencies Statistics -
Title:
Title in English:
Description:
提供107年高雄市政府1999話務中心客服人員滿意度指標Description in English:
[MT] Kaohsiung City Government in 1999 to provide 107 call center customer service satisfaction index -
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提供107年各月高雄市政府1999話務中心服務量趨勢圖...Description in English:
[MT] In each month to provide 107 Kaohsiung City Government 1999 call center service volume trends date, total incoming call volume (total number of IVR into the line), press the number 1 customer service (IVR total staff turn into the line, press the n... -
1 View
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106年高雄1999派工資料Description in English:
[MT] 106 1999 in Kaohsiung dispatching information -
Title:
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提供106年高雄市政府1999話務中心派工受理前三名機關統計表Description in English:
[MT] Kaohsiung City Government in 1999 to provide 106 call center dispatching the admissibility of the top three agencies Statistics -
Title:
Title in English:
Description:
提供106年高雄市政府1999話務中心客服人員滿意度指標Description in English:
[MT] Kaohsiung City Government in 1999 to provide 106 call center customer service satisfaction index -
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說明： (A)進線總電話數=IVR總進線數 (B)按1轉客服人員數=IVR總進線後，按1轉接專人數 (C)客服人員應答數=(B)按1轉客服人員數-(D)電話掛斷數 (D)電話掛斷數=(B)按1轉客服人員數-(C)客服人員應答數 (E)電話外撥數=話務人員績效日報表之電話外撥數 (F)電話處理總數=(A)進線總電話數+(E)電話外撥數...Description in English:
[MT] Description: (A) Line Total = Total number of IVR into the line (B) by a telephone customer service number of revolutions after the IVR = total input line, according to a special number of the adapter (C) = number of customer service response (B) b... -
1 View
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105年高雄1999派工資料Description in English:
[MT] 105 years Kaohsiung 1999 distribution materials -
1 View
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提供105年各月高雄市政府1999話務中心話務中心服務量趨勢圖Description in English:
[MT] Provide 105 years of Kaohsiung Municipal Government 1999 Division Central Service Center Service Trends -
1 View
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104年高雄1999派工資料...Description in English:
[MT] 104 Kaohsiung 1999 Patient Information Fileno (Case), Status (Control Status Code), CRE_DATE (Reflection Date), ReplyUnit, Zipcode (Post Area), Zipname (Administrative region), Address (Maintenance Location ), UnitName, StatusName, INFORMDESC (Noti... -
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103年高雄1999派工資料Description in English:
[MT] 103 years Kaohsiung 1999 distribution materials -
1 View
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102年高雄1999派工資料Description in English:
[MT] 102 Kaohsiung 1999 distribution materials -
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101年高雄1999派工資料Description in English:
[MT] 101 high Kaohsiung 1999 distribution materials -
1 View
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100年高雄1999派工資料Description in English:
[MT] 100 years Kaohsiung 1999 distribution materials
Funder:IDB, MOEA, R.O.C
Supervisor:TCA
Principal Investigator:Dr. Cheng-Kiang Farn
Co-Principal Investigator:Dr. Chi-Feng Tai
Co-Principal Investigator:Dr. Hsiao-Fen Chen
Programmer:Zhi-Yi Luo