Tesis ini membahas tentang pengukuran kinerja organisasi sektor publik dengan menggunakan metode balanced scorecard. Objek penelitian dalam tesis ini adalah RSUD Tg. Uban...

This thesis discusses the measurement of the performance of public sector organizations using the balanced scorecard method. The object of research in this thesis is Tg. Riau Islands Province Uban stipulated as Regional Public Service Agency (BLUD).

Tujuan penelitian adalah 1. Mendeskripsikan kinerja Direktorat Jenderal Bina Marga dari aspek keuangan, kepuasan pelanggan, proses bisnis internal dan pertumbuhan/pembelajaran...

The research objectives are 1. Describe the performance of the Directorate General of Highways from financial aspects, customer satisfaction, internal business processes and growth / learning 2. Identify any factors that can improve the performance of t...

Transparansi dan akuntabilitas dalam rangka mewujudkan Good Governance menuntut organisasi publik meningkatkan kinerjanya dalam melayani masyarakat. Salah satu metode untuk...

Transparency and accountability in order to realize Good Governance requires public organizations to improve their performance in serving the community. One method for measuring performance is the Balanced Scorecard. Usually the method is carried out fo...